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SharePoint 2013 Machine translation service error: The translation failed because the online translation service was unavailable
Error: The translation failed because the online translation service was unavailable. Please resubmit this file for translation. If the files fails again with this error message, contact system administrator.
Background about the issue :
When You clicked on the “Translation Status” action in the ribbon toolbar, you see status of the page as “error”. You see some erros under header “Translation Export” and “Translation Import”
In Event Viewer we see Event ID 8311 with description “An operation failed because the following certificate has validation errors” with some Microsoft certificate details like “Subject Name: CN=.microsofttranslator.com” “Issuer Name: CN=Microsoft Secure Server Authority, DC=redmond, DC=corp, DC=microsoft, DC=com” and error “PartialChain: A certificate chain could not be built to a trusted root authority. RevocationStatusUnknown: The revocation function was unable to check revocation for the certificate”
If you check ULS logs, you will observe similar details:
An operation failed because the following certificate has validation errors: Subject Name: CN=.microsofttranslator.com Issuer Name: CN=Microsoft Secure Server Authority, DC=redmond, DC=corp, DC=microsoft, DC=com Thumbprint: 34E4C8A8D13F40FAB97F9655F2A505DDC36BD9C2 Errors: PartialChain: A certificate chain could not be built to a trusted root authority. RevocationStatusUnknown: The revocation function was unable to check revocation for the certificate. OfflineRevocation: The revocation function was unable to check revocation because the revocation server was offline. .
MicrosoftTranslator: Error encountered: System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority ‘api.microsofttranslator.com’. —> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. —> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
Solution to this issue:
Certificate is not trusted so you have to import the certificates (and all certificates up in the chain)
Open the Microsoft site(https://www.microsoft.com) in any browser and export the certificate on your local desktop.You can also directly install these certificate to Local trusted authority. Make sure you repeat this step for all other certificates in the chain. In my case, I forgot the GTE CyberTrust Global Root which results in the other certificates below the chain to be untrusted.
After this you need to restart IIS and the Machine Translation Service (via Central Admin), and hit that button in the ribbon again in order to start the machine translation.