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Activesync issue after AD account move

Moved one user AD account to another OU and since then he isn’t able to use activesync on his phone. When checked his ‘manage mobile device’ in EMC it gives error and in EMS as oops.. will replace it later.

Ans: The error message just indicates a process that didn’t finish correctly. Click “Refresh” from the EMC and then click on Manage mobile device


Try to reconnect the user mailbox with the AD account:

1. Open EMC, expand to recipient configuration, right click the user and choose disable.

2. In Disconnected mailbox, right click the disconnected mailbox and choose connect. If the disconnected mailbox does not appear, right click “Disconnected mailbox” and choose “Connect to server”. Select the mailbox server which hosting this user’s mailbox.

3. When reaching the Connect mailbox page, click “Existing user”, then select this user’s account

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