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Archive for July, 2014

Common troubleshooting step : SharePoint Analytics Reports empty 2013

1. Check if below jobs are running. When did they last run

Microsoft SharePoint Foundation Usage data Import

Microsoft SharePoint Foundation Usage data Processing


2. Lack of receivers for my analytics and page usage definitions



Add-PSSnapin Microsoft.SharePoint.PowerShell


$aud = Get-SPUsageDefinition | where {$_.Name -like “Analytics*”}

# if analytics usage definition receivers is empty then manually add back receiver

if($aud.Receivers.Count -eq 0)


$aud.Receivers.Add(“Microsoft.Office.Server.Search.Applications, Version=, Culture=neutral, PublicKeyToken=71e9bce111e9429c”, “Microsoft.Office.Server.Search.Analytics.Internal.AnalyticsCustomRequestUsageReceiver”)


# if analytics usage definition receiver is not enabled then enable it

if($aud.EnableReceivers -eq $false)


$aud.EnableReceivers = $true



$aud | fl

$prud = Get-SPUsageDefinition | where {$_.Name -like “Page Requests”}

# if page requests usage definition receivers is empty then manually add back receiver

if($prud.Receivers.Count -eq 0)


$prud.Receivers.Add(“Microsoft.Office.Server.Search.Applications, Version=, Culture=neutral, PublicKeyToken=71e9bce111e9429c”, “Microsoft.Office.Server.Search.Analytics.Internal.ViewRequestUsageReceiver”)


# if page requests usage definition receiver is not enabled then enable it

if($prud.EnableReceivers -eq $false)


$prud.EnableReceivers = $true



$prud | fl



Thanks to Brian :



Common troubleshooting step : SharePoint Search 2007 / 2010 / 2013

A. Check if you are able to browse SharePoint site on all search servers

B. Open Site > Go to Site Actions > Site settings > Search Visibility > select “Always index all aspx pages”

C. Create Disableloopback registry on search server

  1. Click Start > Run, type regedit, > OK
  2. In Registry Editor, locate:
  3. Right-click Lsa > New > DWORD 
  4. Type DisableLoopbackCheck, and ENTER.
  5. Right-click DisableLoopbackCheck, and Modify.
  6. In the Value data box, type 1, and OK.


D. Do we have proper IIS binding on all SP Servers

  1. Click Start > Run, type inetmgr, > OK
  2. Expand Server > Sites > Select you website
  3. On extreme right click on Edit Binding
  4. Make sure your entry here are proper as per URL given in content source in search service application


E. Do we have any entry on host file on any SharePoint servers? if yes why

F. Make sure Search Service Application connection proper

  1. Open Central Admin > Application Management > Manage Web Application

  2. Select you website > Select Service Connections from top ribbon

  3. Check if your Search service application is selected


G. Create New Search Service Application and try

H. Check “Crawl Logs” in Search Service application. Make sure your URL is crawled.


Site Link flooded by DAG replication Traffic

We have stretched across two sites, primary and DR. Wan link is 150Mbps and we have encountered some network issue. We are planning to rate limit/ policy on traffic destined to DR site to 100Mbps. Not aware as will the packets be dropped after reaching the limit of 100Mbps.


Ans: Exchange would do is just throttle back and queue up the replication traffic.   So, at worst, your D/R site would just get behind on replication.

Exchange 2010 Enterprise DAG planning

Need to build a DAG with 2 mailbox servers. Need a guidance in doing this. What test need to be performed to be sure that everything works well


Ans: As you Enterprise edition you can configure your mailbox servers into a DAG. For further details you can follow below article:


Exchange BKF repair tool

Need to export edb and log files from Exchange BKF file. Due to some network issue, backup process got interrupted which caused bkf file to be non-accessible. Please advise any efficient utility to export data from damaged exchange bkf file?


Ans: You can try any of the following Exchange BKF Repair tools:





Export mailbox using OST or EDB file

We have exchange 2007 in 2008 windows root domain. I removed a child domain from the forest and now cannot view the mailboxes of the users belonging to that child domain.

Is there a way to export mailboxes of that child domain using edb or ost file.


Ans: You can use the following two tools to export mailboxes using ebd file




use the following tool to convert OST file to PST


Activesync issue after AD account move

Moved one user AD account to another OU and since then he isn’t able to use activesync on his phone. When checked his ‘manage mobile device’ in EMC it gives error and in EMS as oops.. will replace it later.

Ans: The error message just indicates a process that didn’t finish correctly. Click “Refresh” from the EMC and then click on Manage mobile device


Try to reconnect the user mailbox with the AD account:

1. Open EMC, expand to recipient configuration, right click the user and choose disable.

2. In Disconnected mailbox, right click the disconnected mailbox and choose connect. If the disconnected mailbox does not appear, right click “Disconnected mailbox” and choose “Connect to server”. Select the mailbox server which hosting this user’s mailbox.

3. When reaching the Connect mailbox page, click “Existing user”, then select this user’s account

Exchange 2013 SP1 co-existence Exchange 2010 SP3 Roll up 4 Out Of Office not working for Exchange 2010 mailboxes

We have coexistence of Exchange 2010 SP3 and Exchange 2013 CU3. Outlook Anywhere and Autodiscover point to Exchange 2013 CAS server.

Outlook Anywhere with Exchange 2010 mailboxes are able to connect via Outlook 2010.

The only issue is when Outlook Anywhere is being used from Internet or from Internal network and user goes in Outlook 2010 -> File -> Automatic replies get the following error: –

“Your automatic reply settings cannot be saved. The server might be unavailable, or your automatic reply message might have exceeded the size limit on the server”

This issue occurs only if the connection passes viz Exchange 2013 CAS. Also It works fine if user mailbox is on Exchange 2013 Sp1


Ans: The following resolves the issue.

On E2k13 CAS server à IIS manager

highlight EWS virtual directory and select Configuration Editor

In the drop down, select System.WebServer/ServerRuntime/

Then in the middle pane select UploadReadAheadSize and set it to 49152

Do an IISReset

Exchange 2010 mailbox not able to access auto-mapped Exchange 2013 CU3 mailbox

We have coexistence of Exchange 2010 SP3 and Exchange 2013 CU3. Outlook Anywhere and Autodiscover point to Exchange 2013 CAS server and everything works fine irrespective of the mailbox being located on Exchange 2010 or Exchange 2013. But when tried to access auto mapped Exchange 2013 mailbox from primary Exchange 2010 mailbox it errors stating ” Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance”.

Exchange 2013 OutlookAnywhere “Externalclientauthenticationmethod” is Basic and “Internalclientauthencitcationmethod” is NTLM. Everything is setup as per the Tech-net recommendations.

Checked both these articles but still it is not working:



Ans: It is an issue with Exchange 2010 Sp3 Rollup 4. Once you upgrade it to Rollup 5 it resolves the issue.

You can download RU5 from the following:


Exchange 2010 DAG Member Restart

We have two nodes in Exchange 2010 DAG. I need to restart my node for maintenance purpose. Found various posts to run start dag maintenance script but it is possible since we have only two nodes.


Ans: You can run start/stop-dagservermaintenance scripts to put node in maintenance mode, but you need to add the parameter –overrideMinimumTwoCopies



\StartDagServerMaintenance.ps1 -server SERVER1 –overrideMinimumTwoCopies